Business continuity planning has become a bigger priority for smaller companies that increasingly recognize the high cost of unplanned downtime. We’ve all seen grim statistics about the high percentage of small...
There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...
The phone system in Upper Township, New Jersey used to be a bit of a sore subject. Static, interference and dropped calls were common with internal calling between departments and township buildings, as well as...
When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...
Many organizations are using phone systems that are at least 10 years old. Some have hit the 20-year mark. That’s because the phone system is one of those “if it ain’t broke don’t fix it” tools that tends to be...
The days of punching time clocks and sitting at a desk all day are becoming a thing of the past, and for good reason. According to a survey from Indeed, the majority of surveyed employees who work remotely feel...
We’ve added Voice to Text transcription to our Utility VoIP service! Reading messages instead of listening saves time and avoids noisy distraction. With at-a-glance convenience you can efficiently hone in...
Technology is at the core of your business. It is essential that your IT move is done right the first time minimizing the disruption to the ongoing operation of your business. Your IT staff or VoIP service prov...
Flexibility like never before….. With the new Utility VoIP Mobile App you can now utilize virtually an unlimited combination of IP desk phones and seamlessly integrate call flow with your wireless technologies....