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Contact Center

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Cloud Contact Center Utility VoIP

Create 5-Star Customer Experiences

Most organizations realize that customers won’t tolerate the traditional contact center model where picking up the phone was the only option, waiting forever to speak with an agent was the norm, and the overall...

contact center
Cloud Contact Center Utility VoIP

Contact Center is a “Must Have” for Small Businesses

There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...

customer service
Cloud Contact Center Utility VoIP

IVR, The Missing Link for Improved Customer Service

When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...

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