“I don’t need a contact center. My business is too small, and I don’t have my own agents.” “Customer service drags down productivity and costs me revenue. I’m better off spending as little as possible.” These s...
Thought Leadership piece with Paul Boyer, Managing Partner, Ancero When I speak with business leaders, one of their biggest concerns is what to do with their data. More than a technology concern, this a serious...
Last year, we at Ancero announced that we had earned the System and Organization Controls (SOC) 2 Type II certification that covers all of our facilities, business processes, and cloud services. The SOC 2 Type ...
When companies contact us about our cloud solutions, we commonly discuss their concerns about managing complex IT environments, controlling costs, and using technology to improve how the business functions. How...
With about three-quarters of all companies using at least one cloud-based application or storage service, cloud adoption is a matter of “how,” not “if” for small businesses. As more and more workloads shift to ...
Resolving to fix something or do something better in the New Year is an important first step. But if you expect to accomplish your goals, you need a plan. When it comes to data protection, the perfect storm of ...
This week, Ancero is showcasing our Utility VoIP cloud communications solutions at the 104th annual New Jersey League of Municipalities (NJLM) Conference at the Atlantic City Convention Center. This is the nati...
Most organizations realize that customers won’t tolerate the traditional contact center model where picking up the phone was the only option, waiting forever to speak with an agent was the norm, and the overall...
Launching Ancero Cloud Workspace as we celebrate our 20th anniversary in business was no coincidence. We believe so strongly in the cloud and this particular platform as game changers for small and medium busin...