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ModernCC_blog
Cloud Contact Center Utility VoIP

Hello, Small Business. Meet the Modern Contact Center.

“I don’t need a contact center. My business is too small, and I don’t have my own agents.” “Customer service drags down productivity and costs me revenue. I’m better off spending as little as possible.” These s...

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Cloud News & Events

3 Cloud Trends Small Businesses Should Know in 2020

With about three-quarters of all companies using at least one cloud-based application or storage service, cloud adoption is a matter of “how,” not “if” for small businesses. As more and more workloads shift to ...

digital transformation
Cloud

What Digital Transformation Is and What It Is Not

Digital transformation is one of those buzzwords you hear at conferences or read about in industry publications. Companies and executives try to impress their colleagues or outdo their competitors by touting di...

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Managed Services

Eliminate the Stop Gap Cycle With Proactive IT Management

Business IT is undergoing a transformation. Not only is technology evolving within business, technology is helping the business itself evolve. This technological infiltration into every aspect of business has n...

business woman texting
Utility VoIP

4 Reasons Why You Need Voice to Text

We’ve added Voice to Text transcription to our Utility VoIP service! Reading messages instead of listening saves time and avoids noisy distraction. With at-a-glance convenience you can efficiently hone in...

Man working on computer with cyber security image and dollar bills under his coffee mug
Security

Positive Reinforcement Results In Better Security

Education, Engagement and Encouragement. Businesses know that they have to combat the human error that results in cyberattacks to their network and potential loss of critical data. They value their employees bu...

woman working on computer at home
Cloud

Say YES to remote work!

Secure access to apps, desktops and data from anywhere, anytime, on any device The world of work is changing and chances are most businesses have already made adjustments to their workforce because of the prove...

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Managed Services Utility VoIP

Moving? A few things to consider……

Technology is at the core of your business. It is essential that your IT move is done right the first time minimizing the disruption to the ongoing operation of your business. Your IT staff or VoIP service prov...

VoIP security
Security Utility VoIP

VoIP is not immune to security threats

The many benefits of switching to a VoIP system from traditional telephony are why it has become widely adopted by businesses everywhere. But since most businesses view the switch to VoIP as just an upgrade to ...

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