Business continuity planning has become a bigger priority for smaller companies that increasingly recognize the high cost of unplanned downtime. We’ve all seen grim statistics about the high percentage of small...
There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...
Business IT is undergoing a transformation. Not only is technology evolving within business, technology is helping the business itself evolve. This technological infiltration into every aspect of business has n...
The phone system in Upper Township, New Jersey used to be a bit of a sore subject. Static, interference and dropped calls were common with internal calling between departments and township buildings, as well as...
When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...
The date has arrived. January 14, 2020, Microsoft officially pulled the plug on standard support for one of its most popular operating systems ever. Windows 7 has enjoyed a great run. Since becoming publicly av...
Many organizations are using phone systems that are at least 10 years old. Some have hit the 20-year mark. That’s because the phone system is one of those “if it ain’t broke don’t fix it” tools that tends to be...
The days of punching time clocks and sitting at a desk all day are becoming a thing of the past, and for good reason. According to a survey from Indeed, the majority of surveyed employees who work remotely feel...
The cloud has always been a natural fit for small- to medium-sized businesses (SMBs). Accessing applications and data in the cloud is far more cost-efficient than building, managing and maintaining on-premises ...