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Managed Services

Is it really 24x7x365?

Ancero offers clients technical support service but we are often asked, is it really 24x7x365?

The answer is – YES! Ancero has built a sophisticated, state of the art Network Operations Center right in South Jersey – not half a world away. Staffed with dedicated, trained engineering resources, it is true, live technical support at anytime. Our clients receive support nights, weekends, holidays, whenever their need arises we are there for them. It is a vital piece of IT services that few other companies can offer.

Revolutionary – We’ve been offering this level of support since 2004, making Ancero a true customer service innovator in IT industry. IT problems can be frustrating and costly. Our network monitoring tools enable our engineers to proactively detect and prevent issues before they impact our clients. And when network issues do arise, Ancero acts quickly with remote or onsite support thanks to our Mt. Laurel, NJ headquarters.

Peace of Mind – Having the 24x7x365 support of Ancero’s NOC as a local presence provides peace of mind for our clients. Our support is backed by industry leading response and resolution times. We offer hassle free, guaranteed service level agreements. And our team of engineers are highly trained and certified in a variety of technologies providing the skill to solve the most challenging IT issues.

“I want to thank you for the quick and effective resolution to the virus issue I experienced today. Thanks to your knowledge and responsiveness I back was up and running within the hour of placing the initial call to Ancero! This was a huge relief given the amount of work I needed to get through today. You hit a home run in my book. Thank you!”  – Healthcare Marketing Company and Ancero Client

If your business is on when others are off, 24x7x365 technical support is invaluable in maintaining the continuity of your business processes. Discover peace of mind with Ancero’s 24x7x365 Technical Support. Call and speak with us today 856.210.5800.

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