It’s not just a phone system anymore. It’s a full-featured, unified communications platform that provides the ultimate in business productivity, collaboration and improved communication processes. It is flexible and scalable for businesses with one location, multiple locations, remote or mobile employees. From call management, to contact center, mobile VoIP, SIP-trunking and everything in between, Utility VoIP covers all aspects of your business communications while reducing telecom expenses. With no upfront capital outlay and centralized hosting in redundant data centers, it is the answer to revitalizing your old communication system. The cost savings, new features, and business continuity you need from modern technology.
The mobile nature of business today needs an improved collaboration and customer experience solution that works how we work. We’ve enriched Utility VoIP with the modern end-user capability of a UCaaS platform. UC or Unified Communications, is the seamless integration of voice, presence, chat, data, applications, and other technologies that will dramatically improve your communication processes, business productivity and exceed your expectations. Our UC Client, Mobile Application, and Contact Center will take your communications solutions to the next level.
Modern Communication Solutions
The UC Client is the next evolution of business communications. Built to satisfy the mobile and collaborative needs of businesses small or large. It is a unified communications solution that combines calling, chat, meetings, voicemail, video, screen sharing and contacts into a single, easy-to-use interface. Access your UC Client business communication solution anywhere your work on a desktop computer, laptop or mobile device. Paired with or without a desk phone, the UC Client drives productivity, satisfaction, and improves the customer experience.
CC & IVR
Utilizing omni-channel strategy to improve the user experience, Contact Center and IVR cloud based solutions gives businesses of any size the advantage of successfully connecting with customers simply and efficiently. Contact Center sets up agents with a desktop that can fully integrate with voice, email, web, SMS, and CRM solutions, providing call control or pop up screens based on Caller ID, IVR information, or customer data from a CRM. Bringing everything into one interface prevents lost time switching between applications and reduces errors. Agents have all the tools they need in the system to effectively manage communications across multiple media.
With the Utility VoIP Mobile App for iOS and Android, you’ll have one number for all devices. Take calls to your desk phone via your mobile device for ultimate flexibility. The app extends all the benefits and many of the features of the phone system to your team’s mobile devices, seamlessly integrating call flow with your wireless technologies.
Voice to Text
Voicemails to be automatically transcribed and sent via email, SMS, or the Mobile App. Ideal for busy professionals who aren’t accessible at a moment’s notice, are often in meetings, or in an environment where it’s not feasible to listen to messages.