Thought Leadership piece with Paul Boyer, Managing Partner, Ancero When we get a call from a small business about an aging, premises-based phone system, we can usually predict how that conversation will go. Alt...
Business continuity planning has become a bigger priority for smaller companies that increasingly recognize the high cost of unplanned downtime. We’ve all seen grim statistics about the high percentage of small...
There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...
The phone system in Upper Township, New Jersey used to be a bit of a sore subject. Static, interference and dropped calls were common with internal calling between departments and township buildings, as well as...
When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...
Many organizations are using phone systems that are at least 10 years old. Some have hit the 20-year mark. That’s because the phone system is one of those “if it ain’t broke don’t fix it” tools that tends to be...
The days of punching time clocks and sitting at a desk all day are becoming a thing of the past, and for good reason. According to a survey from Indeed, the majority of surveyed employees who work remotely feel...
The many benefits of switching to a VoIP system from traditional telephony are why it has become widely adopted by businesses everywhere. But since most businesses view the switch to VoIP as just an upgrade to ...