The federal government approved a second round of paycheck protection program (PPP) loans just before the New Year. This new round of relief, dubbed PPP-2, has expanded eligibility requirements to 501(c)(6) non...
Phone systems have been an essential part of business communications almost since the invention of the telephone. When traditional analog PBX systems were replaced by VoIP solutions in the mid-1990s, businesses...
As New Jersey and Pennsylvania small businesses prepare to reopen safely, employers are facing unprecedented new challenges. Returning to the office will be more complicated than having employees report to work...
Thought Leadership piece with Paul Boyer, Managing Partner, Ancero Since stay-at-home orders went into effect in mid-March, the Ancero team has presented several webinars and participated in panel discussions i...
Everyone is anxious to return to normal even though nobody knows what “normal” will look like in six months, or even a year. How will restaurants welcome patrons? How will schools function? How will offices ope...
Thought Leadership piece with Paul Boyer, Managing Partner, Ancero When we get a call from a small business about an aging, premises-based phone system, we can usually predict how that conversation will go. Alt...
“I don’t need a contact center. My business is too small, and I don’t have my own agents.” “Customer service drags down productivity and costs me revenue. I’m better off spending as little as possible.” These s...
With about three-quarters of all companies using at least one cloud-based application or storage service, cloud adoption is a matter of “how,” not “if” for small businesses. As more and more workloads shift to ...