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phone system

Whiteboard with words business continuity plan
Data Protection Utility VoIP

Why Voice Must Be Part of the Business Continuity Conversation

Business continuity planning has become a bigger priority for smaller companies that increasingly recognize the high cost of unplanned downtime. We’ve all seen grim statistics about the high percentage of small...

contact center
Cloud Contact Center Utility VoIP

Contact Center is a “Must Have” for Small Businesses

There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...

customer service
Cloud Contact Center Utility VoIP

IVR, The Missing Link for Improved Customer Service

When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...

man holding cell phone while working on laptop
Utility VoIP

5 Reasons Why a Cloud VoIP Phone System Makes Good Business Sense

Many organizations are using phone systems that are at least 10 years old. Some have hit the 20-year mark. That’s because the phone system is one of those “if it ain’t broke don’t fix it” tools that tends to be...

VoIP security
Security Utility VoIP

VoIP is not immune to security threats

The many benefits of switching to a VoIP system from traditional telephony are why it has become widely adopted by businesses everywhere. But since most businesses view the switch to VoIP as just an upgrade to ...

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