If life moves fast, technology moves even faster. This is a big reason why more companies are shifting to the cloud and managed IT services. Instead of trying to keep up with new tools and capabilities, partner...
PTI Health provides mobile laboratory and medical supply delivery services for home-bound and nursing home patients throughout the Mid-Atlantic region. Rather than forcing patients and caregivers to leave the h...
“I don’t need a contact center. My business is too small, and I don’t have my own agents.” “Customer service drags down productivity and costs me revenue. I’m better off spending as little as possible.” These s...
Most organizations realize that customers won’t tolerate the traditional contact center model where picking up the phone was the only option, waiting forever to speak with an agent was the norm, and the overall...
Digital transformation is one of those buzzwords you hear at conferences or read about in industry publications. Companies and executives try to impress their colleagues or outdo their competitors by touting di...
There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...
When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...