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Contact Center Success Story
Cloud Contact Center Success Stories Utility VoIP

Healthcare Firm Finds Success With Utility VoIP Contact Center

PTI Health provides mobile laboratory and medical supply delivery services for home-bound and nursing home patients throughout the Mid-Atlantic region. Rather than forcing patients and caregivers to leave the h...

ModernCC_blog
Cloud Contact Center Utility VoIP

Hello, Small Business. Meet the Modern Contact Center.

“I don’t need a contact center. My business is too small, and I don’t have my own agents.” “Customer service drags down productivity and costs me revenue. I’m better off spending as little as possible.” These s...

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Cloud Contact Center Utility VoIP

Create 5-Star Customer Experiences

Most organizations realize that customers won’t tolerate the traditional contact center model where picking up the phone was the only option, waiting forever to speak with an agent was the norm, and the overall...

digital transformation
Cloud

What Digital Transformation Is and What It Is Not

Digital transformation is one of those buzzwords you hear at conferences or read about in industry publications. Companies and executives try to impress their colleagues or outdo their competitors by touting di...

contact center
Cloud Contact Center Utility VoIP

Contact Center is a “Must Have” for Small Businesses

There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...

customer service
Cloud Contact Center Utility VoIP

IVR, The Missing Link for Improved Customer Service

When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...

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