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customer engagement

ModernCC_blog
Cloud Contact Center Utility VoIP

Hello, Small Business. Meet the Modern Contact Center.

“I don’t need a contact center. My business is too small, and I don’t have my own agents.” “Customer service drags down productivity and costs me revenue. I’m better off spending as little as possible.” These s...

customer service
Cloud Contact Center Utility VoIP

IVR, The Missing Link for Improved Customer Service

When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...

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