Everyone is anxious to return to normal even though nobody knows what “normal” will look like in six months, or even a year. How will restaurants welcome patrons? How will schools function? How will offices ope...
According to the annual State of Remote Work report from Buffer, 99 percent of respondents said they want to work remotely at least some of the time for the rest of their career. 95 percent encourage others to ...
“I don’t need a contact center. My business is too small, and I don’t have my own agents.” “Customer service drags down productivity and costs me revenue. I’m better off spending as little as possible.” These s...
Business continuity planning has become a bigger priority for smaller companies that increasingly recognize the high cost of unplanned downtime. We’ve all seen grim statistics about the high percentage of small...
There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...
The phone system in Upper Township, New Jersey used to be a bit of a sore subject. Static, interference and dropped calls were common with internal calling between departments and township buildings, as well as...
When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...