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Contact Center Success Story
Cloud Contact Center Success Stories Utility VoIP

Healthcare Firm Finds Success With Utility VoIP Contact Center

PTI Health provides mobile laboratory and medical supply delivery services for home-bound and nursing home patients throughout the Mid-Atlantic region. Rather than forcing patients and caregivers to leave the h...

ModernCC_blog
Cloud Contact Center Utility VoIP

Hello, Small Business. Meet the Modern Contact Center.

“I don’t need a contact center. My business is too small, and I don’t have my own agents.” “Customer service drags down productivity and costs me revenue. I’m better off spending as little as possible.” These s...

customer service
Cloud Contact Center Utility VoIP

IVR, The Missing Link for Improved Customer Service

When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...

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