Your Phone System in the Cloud, Utility VoIP for Business Communications
The New Voice in VoIP.
A law firm has unique and demanding needs. When Hill Wallack contacted Ancero they were struggling with their outdated on premise Mitel phone system. They are a fast growing law firm and the aging system could not keep pace. As they crafted their expansion plans they turned to Ancero for a fully managed, turnkey solution that could tie together the entire organization on one system. Enabling seamless collaboration and improved customer communications.
The Ancero solution provided Hill Wallack with a cloud based VoIP system that ensured the professionalism and quality they needed.
- Flexible and Scalable – expands to accommodate multiple locations and a mobile workforce
- Reduced spend – a cloud hosted system eliminates the need for expensive premise based hardware
- Collaboration – interconnects multiple office locations and includes easy collaboration features for teams
- Fully managed – Ancero’s Network Operations Center can make all remote changes, as well as assignment of a personalized account manager
- Voice Quality – superior voice quality and clarity improves business communications
The mobile nature of business today needs an improved collaboration and customer experience solution that works how we work. We’ve enriched Utility VoIP with the modern end-user capability of a UCaaS platform. UC or Unified Communications, is the seamless integration of voice, presence, chat, data, applications, and other technologies that will dramatically improve your communication processes, business productivity and exceed your expectations. Our UC Client, Mobile Application, and Contact Center will take your communications solutions to the next level.
The UC Client is the next evolution of business communications. Built to satisfy the mobile and collaborative needs of businesses small or large. It is a unified communications solution that combines calling, chat, meetings, voicemail, video, screen sharing and contacts into a single, easy-to-use interface. Access your UC Client business communication solution anywhere your work on a desktop computer, laptop or mobile device. Paired with or without a desk phone, the UC Client drives productivity, satisfaction, and improves the customer experience.
Contact Center & IVR
Utilizing omni-channel strategy to improve the user experience, Contact Center and IVR cloud based solutions gives businesses of any size the advantage of successfully connecting with customers simply and efficiently. Contact Center sets up agents with a desktop that can fully integrate with voice, email, web, SMS, and CRM solutions, providing call control or pop up screens based on Caller ID, IVR information, or customer data from a CRM. Bringing everything into one interface prevents lost time switching between applications and reduces errors. Agents have all the tools they need in the system to effectively manage communications across multiple media.
With the Utility VoIP Mobile App for iOS and Android, you’ll have one number for all devices. Take calls to your desk phone via your mobile device for ultimate flexibility. The app extends all the benefits and many of the features of the phone system to your team’s mobile devices, seamlessly integrating call flow with your wireless technologies.
Voice to Text
Voicemails are automatically transcribed and sent via email, SMS, or the Mobile App. Ideal for busy professionals who aren’t accessible at a moment’s notice, are often in meetings, or in an environment where it’s not feasible to listen to messages.
The Ancero Difference
We monitor your system 24/7 for consistent quality of service. Ancero’s onboarding process ensures that goals are met with thorough planning, zero downtime, expert implementation and ongoing support. Onsite training for your staff is included so they can seamlessly transition to the new system.