Proactive monitoring to detect and prevent issues with 24x7x365 live support from our Network Operations Center. Whether you need remote or onsite support, we are here for you.
The customer referred to herein as ‘Healthcare Treatment Centers’ provides comprehensive dialysis access maintenance, fistula maturation procedures, vessel mapping, complete catheter services and associated medical services. The company has experienced significant growth over recent years and now has offices in dozens of states.
As a medical organization, this customer requires proactive IT support 24 hours a day, 7 days a week, 365 days a year, depending upon when patients need care. This customer is also subject to significant security and compliance standards due to HIPAA and PCI regulations for client health data and payment information. As the customer grew, it depended upon Ancero to integrate its IT infrastructure with both existing and newly acquired offices. This included installing and managing its VoIP based business phone service, securing all of its data and implementing a disaster recovery plan.
Our team needed to migrate servers from a 100% hosted solution to a 100% company-owned solution. This was no small task and no small investment for our healthcare technology company whose business workflow automation and data management software requires impeccable reliability and security within a reasonable budget. The process of working through the specification, quoting, payment, delivery and installation has been nothing but top-notch. The ultimate design and installation of the project was so successful that we use it to showcase our capabilities to the toughest clients, with outstanding success.”Healthcare Technology Company
I have been partnering with Ancero for almost 10 years. Ancero played a major role when we relocated our New Jersey headquarters. Without their expertise and dedication to excellence this transition could not have been as seamless as it was. They have been responsive to our needs even when we provide no notice. I have enjoyed working with Ancero and look forward to a continued relationship.”Nonprofit Organization
Ancero has always been there for us at our time of need. We have been able to call on them with short notice and they are always responsive to our issues. They understand we have a business to run and the lifeblood of that business is the technology they support. Ancero is by far in a class above most other vendors I work with supporting our infrastructure. They have created an environment not just geared towards customer service, but customer satisfaction. I have enjoyed working with Ancero and look forward to growing our businesses as partners for many years to come.”Leasing Company
Your entire team has been extremely professional in handling all of our IT problems. Your quick response and effective resolutions to our IT issues have been crucial for our healthcare facility. We are also provided with peace of mind knowing that you are monitoring and backing up our data on a continual basis.”Healthcare Treatment Facilities
Your entire team has been extremely professional in handling all of our IT problems. Your quick response and effective resolutions to our IT issues have been crucial for our healthcare facility. We are also provided with peace of mind knowing that you are monitoring and backing up our data on a continual basis.”IT MANAGER HEALTHCARE TREATMENT FACILITIES
We chose Ancero Utility VoIP because we know that Ancero would see to our needs and ensure that our new phone system was state of the art, reliable and easy to use. We also knew that we would have dedicated support, training and monitoring. The transition was seamless for our users which is exactly what we wanted. To us it was a huge win if we were able to find a system that would allow our offices to be connected and have that connectivity be transparent to our clients.”Healthcare Market Research Firm
The technological advantages of our new Utility VoIP system have provided for seamless and efficient interdepartmental communication as well as increased the quality of calls between the borough and external callers. Also, the ability to have voicemails transferred to the councilmembers’ and patrolmen’s mailboxes has been a wonderful addition.”Municipality