Choose the best in Cloud Communications

Utility VoIP is a unified communications platform that provides organizations feature-rich services like cloud Hosted PBX, Mobile VoIP, SIP Trunking, Call Management and Integrated Voice Response. With no upfront capital outlay and centralized hosting in geo-redundant data centers, it is the answer to revitalizing your old communication system. It’s the cost savings, new features, and continuity you need from modern technology.

• Connect multiple locations and remote users on one system – improves the ability to transfer and route calls to the right department
• Low or No capital expenditure for rental of equipment
• One convenient monthly fee
• Instant, cloud delivery of new features and functionality
• Onsite system training for your entire organization
• 24×7 Support from Ancero’s NJ Network Operations Center
• Extend the features and benefits of the VoIP system to mobile devices with the Utility VoIP Mobile App (Keeps cell numbers private)
• Voice to Text feature transcribes voicemails to text and sends them to you via email, SMS or the Utility VoIP Mobile App.

Utility VoIP incorporates Unified Communications capability; the seamless integration of voice, presence, chat, data, applications, and other technologies that will dramatically improve your communication processes and productivity. Our UC Client, Mobile Application, IVR and Contact Center will take your communications solutions to the next level and still keep you under budget!

We monitor your system 24/7 for consistent quality of service. Ancero’s on-boarding process ensures that goals are met with thorough planning, zero downtime, expert implementation and ongoing support. Onsite training for your staff is included so they can seamlessly transition to the new system. We source hardware from industry leading technology vendors to ensure clear communications, quality, and reliability.

Ancero unveils Contact Center, the next evolution in our Utility VoIP cloud offerings.

Municipalities need to engage with their citizens through the channels residents use most. These include phone, email, web chat, SMS text, web forms and mobile apps.

The traditional call center handles only that – calling. The new omni-channel Contact Center fully integrates with multiple forms of communication. Giving residents the choice of how they want to reach out to local government.

Developed for organizations of any size, Contact Center includes an omni-channel desktop, providing call control or pop up screens based on Caller ID, Interactive Voice Response (IVR) information, or resident data from a CRM. Bringing everything into one interface prevents lost time switching between applications, minimizes errors, and reduces operating costs.