Municipal Experience… Industry Expertise

It’s not just a phone system, it’s a connection to your community. An improved communications infrastructure results in a positive impact for both the community and the municipality. With the right technology communication channels are open, easy to use and improve sharing of information.

The right phone system can be a tool to create efficiency and cost savings among communities. And the right vendor will fully manage the solution, including thorough planning and budgeting from the outset. Resulting in zero downtime, expert implementation, onsite training and ongoing 24/7 support. Ancero provides all this and more, which is why more than 20 municipalities are already using Utility VoIP.

Scroll Down for a special NJLM Member Discount

Visit Us at the NJLM Conference

Ancero will return to the 2019 New Jersey League of Municipalities Conference, November 19-21 at the Atlantic City Convention Center, Atlantic City, NJ.

This year Ancero Utility VoIP will occupy a double booth at the same location – Booth #2230 & #2232. Double the technology, double the demos & double the giveaways!

Meet the Arena Football League’s newest team – The Atlantic City Blackjacks at our Booth! On Wednesday, Nov. 20 we’ll hold a meet and greet with Blackjacks players and Dancers from the AC Diamonds. Have your picture taken and enter for your chance to win Blackjacks Swag!

Choose the best in Cloud Communications

Utility VoIP is a unified communications platform that provides organizations feature-rich services like cloud Hosted PBX, Mobile VoIP, SIP Trunking, Call Management and Integrated Voice Response. With no upfront capital outlay and centralized hosting in geo-redundant data centers, it is the answer to revitalizing your old communication system. It’s the cost savings, new features, and continuity you need from modern technology.

  • Connect multiple locations and remote users on one system – improves the ability to transfer and route calls to the right department
  • Low or No capital expenditure for rental of equipment
  • One convenient monthly fee
  • Instant, cloud delivery of new features and functionality
  • Onsite system training for your entire organization
  • 24×7 Support from Ancero’s NJ Network Operations Center
  • Extend the features and benefits of the VoIP system to mobile devices with the Utility VoIP Mobile App (Keeps cell numbers private)
  • Voice to Text feature transcribes voicemails to text and sends them to you via email, SMS or the Utility VoIP Mobile App.

Utility VoIP incorporates Unified Communications capability; the seamless integration of voice, presence, chat, data, applications, and other technologies that will dramatically improve your communication processes and productivity. Our UC Client, Mobile Application, IVR and Contact Center will take your communications solutions to the next level and still keep you under budget!

We monitor your system 24/7 for consistent quality of service. Ancero’s on-boarding process ensures that goals are met with thorough planning, zero downtime, expert implementation and ongoing support. Onsite training for your staff is included so they can seamlessly transition to the new system. We source hardware from industry leading technology vendors to ensure clear communications, quality, and reliability.

More than 20 municipalities are already using Ancero Utility VoIP.

Read our case studies:  Upper Township, NJ  and   Borough of Haddon Heights, NJ

Ancero unveils Contact Center, the next evolution in our Utility VoIP cloud offerings.

Municipalities need to engage with their citizens through the channels residents use most. These include phone, email, web chat, SMS text, web forms and mobile apps.

The traditional call center handles only that – calling. The new omni-channel Contact Center fully integrates with multiple forms of communication. Giving residents the choice of how they want to reach out to local government.

Developed for organizations of any size, Contact Center includes an omni-channel desktop, providing call control or pop up screens based on Caller ID, Interactive Voice Response (IVR) information, or resident data from a CRM. Bringing everything into one interface prevents lost time switching between applications, minimizes errors, and reduces operating costs.

Special NJLM Member Discount

We’d like to extend a special offer to New Jersey Municipalities, Townships and Boroughs on new Utility VoIP services. New customers will receive a complimentary evaluation of existing phone services, a 15% discount off of the monthly recurring charge on their Ancero Utility VoIP monthly invoice, PLUS a free, ultra-elegant Yealink T48S IP phone (pictured). *Minimum 5 seats

Contact Us for this special offer

Brochure

Download the Utility VoIP brochure.

Features

The full list of Utility VoIP Features

IVR

Add IVR for automated broadcasts

Contact Center

Contact Center Overview