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Blogcero

Exploring the World of IT Management.

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Data Protection Utility VoIP

Why Voice Must Be Part of the Business Continuity Conversation

Business continuity planning has become a bigger priority for smaller companies that increasingly recognize the high cost of unplanned downtime. We’ve all seen grim statistics about the high percentage of small...

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Cloud Utility VoIP

Contact Center is a “Must Have” for Small Businesses

There was a time when the only way for customers to have questions answered was to make a phone call. Beginning with the receptionist, customers would be passed from person to person, repeat the same informatio...

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Managed Services

Eliminate the Stop Gap Cycle With Proactive IT Management

Business IT is undergoing a transformation. Not only is technology evolving within business, technology is helping the business itself evolve. This technological infiltration into every aspect of business has n...

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Cloud Utility VoIP

Ancero Helps Upper Township Improve Call Quality and Reliability with Cloud-Based Communications

The phone system in Upper Township, New Jersey used to be a bit of a sore subject. Static, interference and dropped calls were common with internal calling between departments and township buildings, as well as...

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Utility VoIP

IVR, The Missing Link for Improved Customer Service

When a customer calls your organization, they don’t always need to speak with a human. In many cases, a self-service option that allows customers to quickly find accurate, current information is far more conven...

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Security

The End Is Near for Windows 7 and Server 2008. Are You Prepared?

January 14, 2020 is a somewhat ominous date if you’re still using Windows 7. On that day, Microsoft will officially pull the plug on standard support for one of its most popular operating systems ever. Windows ...

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Utility VoIP

5 Reasons Why a Cloud VoIP Phone System Makes Good Business Sense

Many organizations are using phone systems that are at least 10 years old. Some have hit the 20-year mark. That’s because the phone system is one of those “if it ain’t broke don’t fix it” tools that tends to be...

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Utility VoIP

How to Simplify Collaboration with Remote Workers

The days of punching time clocks and sitting at a desk all day are becoming a thing of the past, and for good reason. According to a survey from Indeed, the majority of surveyed employees who work remotely feel...

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Cloud

Ancero Evolves to Help SMBs Succeed in the Cloud

The cloud has always been a natural fit for small- to medium-sized businesses (SMBs). Accessing applications and data in the cloud is far more cost-efficient than building, managing and maintaining on-premises ...

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Data Protection

Comprehensive SaaS Protection for Office 365

Simple, automated and secure backup of your cloud data As companies increasingly move data into cloud-based applications, many IT teams wrongly assume their SaaS vendors have a backup in place. After all, Offic...

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