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The Productivity Powerhouse of VoIP and UC

VoIP UC
When it comes to compatibility in life some things are just meant to be together; peanut butter and jelly, ying and yang, pen and paper, and now VoIP and Unified Communications. Their components and functionalities uniquely unify them, and together they provide a productivity powerhouse for business.

First came VoIP, and even 15 years ago the big names were clamoring to develop VoIP products and services. They knew then VoIP was the future of communications. VoIP standards, technologies and equipment have all evolved tremendously since then. Today you don’t have to convince businesses to switch, it’s a matter of how and when they will adopt VoIP.

As VoIP was evolving and growing so to were other forms of communication; instant messaging, email, mobility, video conferencing, data sharing, text messaging, just to name a few. Unified Communications developed due to a desire to communicate seamlessly via all these communication components. Unified Communications, or UC for short, refers to an integrated set of solutions that deliver a range of communications capabilities in a single interface, facilitating all types of communication.

So what is it that makes these two technologies inseparable? VoIP is not the same as UC, and in reality is only a portion of the UC picture, but they are unified by communications via the internet. Although most modern VoIP systems include so much functionality that they are now true UC solutions in and of themselves. They remain inseparable truly because businesses demand what both VoIP and UC solutions have to offer. And why wouldn’t they? The benefits are very attractive; customized integrations with software, massive amount of features, flexibility, scalability and reduced costs. The dramatic increase of mobile and remote workers is a driving factor. Moving away from traditional desktop technology to Unified Communications and VoIP solutions helps companies empower a more mobile workforce, while retaining productivity. Commonplace stumbling blocks that used to prohibit remote productivity such as poor face-to-face communications, collaborating with colleagues in real time, access to network data and not being able to make phone calls from their computers, are easily solved with the latest innovations in communications and collaboration technology.

When it comes to actual functionality of UC, what are businesses really looking for in their solutions? In their recent study Benefits of Unified Communications Integrations, Software Advice examines what are the most common communications functionality UC integrations enable. They surveyed organizations similar to Ancero, who integrate VoIP with other business applications. According to their data, top integrated UC tools were Screen pops and Cick-to-Call.

Case Studies: Top Functionality Added via UC Integrations

Their research also reveals that integrating a UC solution should be conducted by a skilled IT provider. “Only 14 percent of organizations sampled look solely to in-house IT personnel in order to customize and integrate their systems. These findings suggest that businesses will need a capable IT team with bandwidth for major strategic projects if they want to perform an integration themselves.” Cited the study. But most small to mid-sized businesses do not have the in-house IT team to build out a customized UC solution. Adding voice and UC traffic to your data network can have a significant impact on the overall performance of your network. Voice traffic must be given a higher priority on the network than data traffic since VoIP serves as the IP backbone for UC collaboration systems. Businesses need to make sure their network can handle the addition smoothly and efficiently. VoIP monitoring is also a key component to ensure the quality of service, performance, and user experience in the UC environment. A full service IT provider like Ancero, is able to conduct a VoIP readiness check; a full assessment of the cable plant, bandwidth and core infrastructure and will design and implement any necessary changes to the network to prepare it for a successful UC integration.

A full featured VoIP solution like Ancero’s Utility VoIP includes the top Unified Communication tools that businesses want combined with a dynamic and robust VoIP phone system.

  • Click-to-Call – seamless integration into Microsoft Outlook
  • Operator Panel – enhanced switchboard with dynamic views into an organizations internal communications
  • Call Center Reporting Suite – set of tools to quantify the performance of inbound call centers
  • Enterprise Instant Messaging – secure, internal real time communications

It has all the functionality of UC within one solution that can easily integrate with office productivity software. Thus eliminating disparate systems, streamlining operations and enhancing communications. A cost-effective, full featured solution, with end-to-end VoIP monitoring, perfect for small to mid-sized businesses ready to reap the benefits of a UC and VoIP union.

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Our team needed to migrate servers from a 100% hosted solution to a 100% company-owned solution. This was no small task and no small investment for our healthcare technology company whose business workflow automation and data management software requires impeccable reliability and security within a reasonable budget. The process of working through the specification, quoting, payment, delivery and installation has been nothing but top-notch. The ultimate design and installation of the project was so successful that we use it to showcase our capabilities to the toughest clients, with outstanding success.”

Healthcare Technology Company

I have been partnering with Ancero for almost 10 years. Ancero played a major role when we relocated our New Jersey headquarters. Without their expertise and dedication to excellence this transition could not have been as seamless as it was. They have been responsive to our needs even when we provide no notice. I have enjoyed working with Ancero and look forward to a continued relationship.”

Nonprofit Organization

Ancero has always been there for us at our time of need. We have been able to call on them with short notice and they are always responsive to our issues. They understand we have a business to run and the lifeblood of that business is the technology they support. Ancero is by far in a class above most other vendors I work with supporting our infrastructure. They have created an environment not just geared towards customer service, but customer satisfaction. I have enjoyed working with Ancero and look forward to growing our businesses as partners for many years to come.”

Leasing Company

Your entire team has been extremely professional in handling all of our IT problems. Your quick response and effective resolutions to our IT issues have been crucial for our healthcare facility. We are also provided with peace of mind knowing that you are monitoring and backing up our data on a continual basis.”

Healthcare Treatment Facilities

Your entire team has been extremely professional in handling all of our IT problems. Your quick response and effective resolutions to our IT issues have been crucial for our healthcare facility. We are also provided with peace of mind knowing that you are monitoring and backing up our data on a continual basis.”

IT MANAGER HEALTHCARE TREATMENT FACILITIES

We chose Ancero Utility VoIP because we know that Ancero would see to our needs and ensure that our new phone system was state of the art, reliable and easy to use. We also knew that we would have dedicated support, training and monitoring. The transition was seamless for our users which is exactly what we wanted. To us it was a huge win if we were able to find a system that would allow our offices to be connected and have that connectivity be transparent to our clients.”

Healthcare Market Research Firm

The technological advantages of our new Utility VoIP system have provided for seamless and efficient interdepartmental communication as well as increased the quality of calls between the borough and external callers. Also, the ability to have voicemails transferred to the councilmembers’ and patrolmen’s mailboxes has been a wonderful addition.”

Municipality