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The death of the desktop telephone has been predicted for decades. Technology has steadily advanced, business processes and communications needs have grown, and It’s actually rather surprising how the “desktop phone,” that stodgy old friend, has prospered.
What has actually happened is one of those things that many didn’t see coming, yet is obvious in hindsight. The question was never really about when the desktop telephone would disappear, but
rather how changing work needs and new technologies would shape it’s evolution.
The phone (which we might describe as a personal desktop live communications device) is not vanishing. It is, rather, becoming even more critical to business success, as it has advanced from its roots. Once merely the “black phone on a desk,” there is now a range of devices to cover an assortment of user needs from a basic SIP desktop telephone to the rich integration of essential capabilities known as the business media phone.
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