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The customer referred to herein as ‘Healthcare Treatment Centers’ provides comprehensive dialysis access maintenance, fistula maturation procedures, vessel mapping, complete catheter services and associated medical services. The company has experienced significant growth over recent years and now has offices in dozens of states.
As a medical organization, this customer requires proactive IT support 24 hours a day, 7 days a week, 365 days a year, depending upon when patients need care. This customer is also subject to significant security and compliance standards due to HIPAA and PCI regulations for client health data and payment information. As the customer grew, it depended upon Ancero to integrate its IT infrastructure with both existing and newly acquired offices. This included installing and managing its VoIP based business phone service, securing all of its data and implementing a disaster recovery plan.