Managed Services Guide

Ancero’s MSP service package is designed to include all these elements that are key to a successful managed IT plan.

HELPDESK SUPPORT: Our experienced team of Engineers provides real-time technical support for your critical equipment: servers, network devices, workstations and mobile devices.

PATCH MANAGEMENT:  Patching is essential for the security and stability of any Microsoft environment; updates and security patches are pushed out to your PCs and Servers in a controlled environment.

SPAM FILTERING & ANTI-VIRUS: We install, update and manage the security on your network, protecting against potential viruses, spam and malware.

DATA BACKUPS: Our backup and recovery solutions protect your most critical data by automatically copying it to an off-site location.

TECHNOLOGY CONSULTING: We provide the IT roadmap to take you where you need to go, as your business changes and new technologies emerge.

VENDOR MANAGEMENT:  We communicate with and manage all of your technology providers, acting as  a single point of contact, enabling you to focus on your business.

NETWORK HEALTH REPORT: Monthly trending reports provide critical data for future planning and budgeting of network upgrades, and show the current health and capacity of your network.

ON-SITE REMEDIATION:  Our field Engineers will be dispatched to remediate any problems that can’t be resolved remotely from our New Jersey headquarters.

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