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Proactive monitoring to detect and prevent issues with 24x7x365 live support from our Network Operations Center. Whether you need remote or onsite support, we are here for you.

SUPPORT

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Is it really 24x7x365?

Is it really 24x7x365Ancero offers clients technical support service but we are often asked, is it really 24x7x365?

The answer is – YES! Ancero has built a sophisticated, state of the art Network Operations Center right in South Jersey – not half a world away. Staffed with dedicated, trained engineering resources, it is true, live technical support at anytime. Our clients receive support nights, weekends, holidays, whenever their need arises we are there for them. It is a vital piece of IT services that few other companies can offer.

Revolutionary – We’ve been offering this level of support since 2004, making Ancero a true customer service innovator in IT industry. IT problems can be frustrating and costly. Our network monitoring tools enable our engineers to proactively detect and prevent issues before they impact our clients. And when network issues do arise, Ancero acts quickly with remote or onsite support thanks to our Mt. Laurel, NJ headquarters.

Peace of Mind – Having the 24x7x365 support of Ancero’s NOC as a local presence provides peace of mind for our clients. Our support is backed by industry leading response and resolution times. We offer hassle free, guaranteed service level agreements. And our team of engineers are highly trained and certified in a variety of technologies providing the skill to solve the most challenging IT issues.

“I want to thank you for the quick and effective resolution to the virus issue I experienced today. Thanks to your knowledge and responsiveness I back was up and running within the hour of placing the initial call to Ancero! This was a huge relief given the amount of work I needed to get through today. You hit a home run in my book. Thank you!”  – Healthcare Marketing Company and Ancero Client

If your business is on when others are off, 24x7x365 technical support is invaluable in maintaining the continuity of your business processes. Discover peace of mind with Ancero’s 24x7x365 Technical Support. Call and speak with us today 856.210.5800.

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Our team needed to migrate servers from a 100% hosted solution to a 100% company-owned solution. This was no small task and no small investment for our healthcare technology company whose business workflow automation and data management software requires impeccable reliability and security within a reasonable budget. The process of working through the specification, quoting, payment, delivery and installation has been nothing but top-notch. The ultimate design and installation of the project was so successful that we use it to showcase our capabilities to the toughest clients, with outstanding success.”

Healthcare Technology Company

I have been partnering with Ancero for almost 10 years. Ancero played a major role when we relocated our New Jersey headquarters. Without their expertise and dedication to excellence this transition could not have been as seamless as it was. They have been responsive to our needs even when we provide no notice. I have enjoyed working with Ancero and look forward to a continued relationship.”

Nonprofit Organization

Ancero has always been there for us at our time of need. We have been able to call on them with short notice and they are always responsive to our issues. They understand we have a business to run and the lifeblood of that business is the technology they support. Ancero is by far in a class above most other vendors I work with supporting our infrastructure. They have created an environment not just geared towards customer service, but customer satisfaction. I have enjoyed working with Ancero and look forward to growing our businesses as partners for many years to come.”

Leasing Company

Your entire team has been extremely professional in handling all of our IT problems. Your quick response and effective resolutions to our IT issues have been crucial for our healthcare facility. We are also provided with peace of mind knowing that you are monitoring and backing up our data on a continual basis.”

Healthcare Treatment Facilities

Your entire team has been extremely professional in handling all of our IT problems. Your quick response and effective resolutions to our IT issues have been crucial for our healthcare facility. We are also provided with peace of mind knowing that you are monitoring and backing up our data on a continual basis.”

IT MANAGER HEALTHCARE TREATMENT FACILITIES

We chose Ancero Utility VoIP because we know that Ancero would see to our needs and ensure that our new phone system was state of the art, reliable and easy to use. We also knew that we would have dedicated support, training and monitoring. The transition was seamless for our users which is exactly what we wanted. To us it was a huge win if we were able to find a system that would allow our offices to be connected and have that connectivity be transparent to our clients.”

Healthcare Market Research Firm

The technological advantages of our new Utility VoIP system have provided for seamless and efficient interdepartmental communication as well as increased the quality of calls between the borough and external callers. Also, the ability to have voicemails transferred to the councilmembers’ and patrolmen’s mailboxes has been a wonderful addition.”

Municipality