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Ancero Case Study – Healthcare Treatment Centers

Ancero Multi-Solution Case Study for Healthcare Treatment Centers

Background
The customer referred to herein as ‘Healthcare Treatment  Centers’ provides comprehensive dialysis access maintenance, fistula maturation procedures, vessel mapping, complete catheter services and associated medical services. The company has experienced significant growth over recent years and now has offices in dozens of states.

As a medical organization, this customer requires proactive IT support 24 hours a day, 7 days a week, 365 days a year, depending upon when patients need care.  This customer is also subject to significant security and compliance standards due to HIPAA and PCI regulations for client health data and payment information. As the customer grew, it depended upon Ancero to integrate its IT infrastructure with both existing and newly acquired offices.  This included installing and managing its VoIP based business phone service, securing all of its data and implementing a disaster recovery plan.

Challenge

Healthcare Treatment Centers has several of its offices in New Jersey, dispersed throughout the state. The effects of Hurricane Sandy in New Jersey in 2012 were severe, with economic losses to businesses of up to $30 billion.  Many companies did not have disaster preparedness or disaster relief plans in place, which put their information and technology systems at high risk. It is imperative for businesses to have back-up plans with quick, real-time recovery.

Implementation 
Healthcare Treatment Centers utilizes Ancero’s Managed Services, Utility VoIP, Private Cloud and Professional services.  Ancero moved the organization to a co-location facility (TierPoint data center) with a full disaster recovery plan and a backup solution that provides quick, real-time recovery of data as needed, also referred to as Private Cloud services.  The backup plan included collating data at the TierPoint Data center, which proved to be an integral part of the organization’s survival during Hurricane Sandy.  HIPAA implementations include complex passwords for sign-on to the customer’s network, security codes on mobile devices and automatically timed logoffs from Citrix for any workstations left idle.

Ancero provided office infrastructure build out, Utility VoIP telecommunication systems and IT support for all new locations with 24/7/365 capability, all within a state-of-the-art facility using the organization’s own equipment. Ancero also implemented a data clearinghouse with a log of all data breaches or attempts.

Since implementing Ancero’s Utility VoIP hosted phone solution, Healthcare Treatment Centers has enjoyed growth — nearly doubling in size — and drastically reduced their downtime caused by outdated telecommunication technology.  There is accessibility to all office locations with internal four-digit dial, which has been associated with improved internal communication and productivity.  Data recovery and collation also were key components to surviving Hurricane Sandy.  Additionally, hardware costs dropped and there are fewer recurring expenses.  After being consolidated into Ancero Utility VoIP, savings are approximately 50 percent.

If your organization needs to utilize new technologies for increased productivity, meet compliancy standards, protect sensitive data and take advantage of real cost savings contact Ancero and our experienced team will be happy to meet with you to discuss your needs.

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Our team needed to migrate servers from a 100% hosted solution to a 100% company-owned solution. This was no small task and no small investment for our healthcare technology company whose business workflow automation and data management software requires impeccable reliability and security within a reasonable budget. The process of working through the specification, quoting, payment, delivery and installation has been nothing but top-notch. The ultimate design and installation of the project was so successful that we use it to showcase our capabilities to the toughest clients, with outstanding success.”

Healthcare Technology Company

I have been partnering with Ancero for almost 10 years. Ancero played a major role when we relocated our New Jersey headquarters. Without their expertise and dedication to excellence this transition could not have been as seamless as it was. They have been responsive to our needs even when we provide no notice. I have enjoyed working with Ancero and look forward to a continued relationship.”

Nonprofit Organization

Ancero has always been there for us at our time of need. We have been able to call on them with short notice and they are always responsive to our issues. They understand we have a business to run and the lifeblood of that business is the technology they support. Ancero is by far in a class above most other vendors I work with supporting our infrastructure. They have created an environment not just geared towards customer service, but customer satisfaction. I have enjoyed working with Ancero and look forward to growing our businesses as partners for many years to come.”

Leasing Company

Your entire team has been extremely professional in handling all of our IT problems. Your quick response and effective resolutions to our IT issues have been crucial for our healthcare facility. We are also provided with peace of mind knowing that you are monitoring and backing up our data on a continual basis.”

Healthcare Treatment Facilities

Your entire team has been extremely professional in handling all of our IT problems. Your quick response and effective resolutions to our IT issues have been crucial for our healthcare facility. We are also provided with peace of mind knowing that you are monitoring and backing up our data on a continual basis.”

IT MANAGER HEALTHCARE TREATMENT FACILITIES

We chose Ancero Utility VoIP because we know that Ancero would see to our needs and ensure that our new phone system was state of the art, reliable and easy to use. We also knew that we would have dedicated support, training and monitoring. The transition was seamless for our users which is exactly what we wanted. To us it was a huge win if we were able to find a system that would allow our offices to be connected and have that connectivity be transparent to our clients.”

Healthcare Market Research Firm

The technological advantages of our new Utility VoIP system have provided for seamless and efficient interdepartmental communication as well as increased the quality of calls between the borough and external callers. Also, the ability to have voicemails transferred to the councilmembers’ and patrolmen’s mailboxes has been a wonderful addition.”

Municipality